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Mobile Applications
For Android Users
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For iOS/Apple Users
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For general inquiries not in the list above, please contact our Customer Support Team and provide the following information:

  1. Name of the application

  2. Model of your device

  3. OS (operating system) of your device e.g. Android 2.2, iOS 4.0 (What is my OS/iOS version?)

  4. Description of the problem or issue. Please be as specific as you can. Whenever possible, please take screenshots of the issue in question to display things like error codes, proof of abuse, or anything that will better clarify what you’re reporting.

Web Applications

Is the application not loading?

 

Please try the following methods and see if it will fix the issue:

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  1. Press F5 to reload it. If the problem persists, please try to reload few more times.​

  2. Check the version of the flash player for your browser at Adobe Flash Player, and make sure it is the latest version.

  3. Clear the cache on your browser and try again.​​​

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For general inquiries not listed in the list above, please contact our Customer Support Team and provide the following information:

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  1. Name of the application

  2. Description of the problem or issue. Please be as specific as you can. Whenever possible, please take screenshots of the issue in question to display things like error codes, proof of abuse, or anything that will better clarify what you’re reporting.

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